GENERAL TERMS AND CONDITIONS

1.1. These Terms of Use (hereinafter – Terms) regulate (1) the use of the website lvsystems.lv and (2) the legal relations between the Buyer and the Seller.
1.2. SIA “LV Systems”, registration number 50103777341, legal address: Rīga, Margrietas 7, LV-1046, Latvia, phone number: 25400732 (hereinafter – Seller), provides the content available on lvsystems.lv and delivers services according to these Terms.
1.3. For the purpose of these Terms, the Buyer is a legally capable individual who shops on lvsystems.lv or uses other services provided by lvsystems.lv, or a legal entity. These Terms are binding on every Buyer regardless of whether the Buyer creates a user account on the website.
1.4. The right to shop on lvsystems.lv is granted to legally capable individuals, i.e., persons who have reached the age of majority and whose legal capacity is not restricted by court, and to legal entities.
1.5. If the Buyer wishes to conclude a cooperation agreement with SIA “LV Systems” to receive additional discounts on purchases and special offers, they should contact one of our managers or write to info@lvsystems.lv.
1.5.1. If the Buyer orders goods and services offered on the website lvsystems.lv and uses other services provided by lvsystems.lv, it is considered that the Buyer has read and agrees without objections to the terms of LV Systems SIA and undertakes to comply with them.
1.5.2. When the Buyer places an order on lvsystems.lv and receives confirmation from the Seller about the availability of the order via email or phone, the order and its confirmation are considered received when they can be accessed by the person to whom they are addressed. The Seller sends an invoice or concludes a contract. The transaction is valid until its execution, i.e., until the order is paid for and the goods are delivered. The contract applies to all orders and purchases made in the online store lvsystems.lv and to those orders and purchases made with SIA “LV Systems” without using the website lvsystems.lv, unless there is a different agreement with the client.
1.6. The Seller reserves the right to unilaterally change and supplement the Terms without notice at any time by publishing them on the lvsystems.lv website, but notifying about the publication of new terms via the client’s registered email address. The Buyer is subject to the Terms that are in effect at the time of ordering goods and services. Before making each purchase, the Buyer is obliged to read the Terms of lvsystems.lv and has the opportunity to save them on a permanent information carrier or print them.
1.7. The Buyer is not entitled to use the services of the online store lvsystems.lv if they have not read or do not agree to the Terms.
1.8. If the Buyer does not comply with the Terms, the Seller has the right to cancel or restrict the Buyer’s access to lvsystems.lv.
1.9. The Seller has the right to temporarily restrict access to lvsystems.lv or completely cease its operation.

PRODUCT DESCRIPTION AND PRICES

2.1. The prices of goods and services on lvsystems.lv are indicated in Euros, including value-added tax (VAT). The price of goods does not include the delivery fee.
2.2. The Seller reserves the right to unilaterally change the product assortment, prices, and set special prices for goods and services without notice at any time. Goods and services are sold at the prices that are in effect at the time of ordering. The inventory levels of goods are informative and are updated periodically.
2.3. The Seller reserves the right to unilaterally change product specifications without notice at any time. The product descriptions use information and images provided by the manufacturers.
2.4. The goods displayed in the images on lvsystems.lv may differ in color, size, shape, or other parameters from the actual properties of the goods. The images are for informational purposes only. If the information about goods and services on lvsystems.lv does not match the information provided by SIA “LV Systems,” it is considered that the information provided by SIA “LV Systems” is correct.

ORDERING AND PAYMENT PROCEDURE

3.1. To purchase goods in the online store lvsystems.lv, the following steps must be taken:
3.1.1. select the product (or products) by adding them to the “Shopping Cart”,
3.1.2. after placing all selected products in the “Shopping Cart”, proceed to order;
3.1.3. after filling in all the required data fields and confirming the order, your order will be processed and a representative of SIA “LV Systems” will contact you to clarify the order details if necessary. You will receive an invoice at the email address you provided.
3.2. After full payment of the invoice, your order will be fulfilled.
3.3. The Seller has the right to refuse to sell the ordered goods on lvsystems.lv by informing the Buyer if:
3.3.1. the product is not available in the Seller’s warehouse at all or in the quantity ordered;
3.3.2. the product price and specifications do not match the actual information about the product due to a technical error in the system.
3.3.3. The Buyer must familiarize themselves with the Terms of lvsystems.lv.
3.4. The order is considered binding on the Buyer and the Seller when the Buyer has placed the order and has received confirmation from the Seller via email. The order and its confirmation are considered received when the person to whom they are addressed can access them.
3.5. The Buyer is obliged to check the information and data provided in the order. In case of information and/or data discrepancies, the Buyer informs the Seller using the customer service email address of SIA “LV Systems”: info@lvsystems.lv. The Buyer can save or print the order and its confirmation on a permanent information carrier.

PRODUCT DELIVERY (RECEIPT)

4.1. The Buyer receives goods ordered on lvsystems.lv at the office of SIA “LV Systems”. Alternatively, the Seller delivers the goods to the delivery address specified in the Buyer’s order if agreed upon at the time of order placement and delivery payment has been made. If the goods are not available in the seller’s warehouse, the parties agree on the delivery time. Before order payment, the Seller informs the Buyer about the availability of the goods. The Buyer pays for the order only if they agree with the delivery terms of the goods.
4.2. No later than 3 (three) working days after the availability of the goods specified in the Buyer’s order is confirmed and the delivery payment has been fully received in the Seller’s account, the Seller prepares the goods for delivery to the Client and informs about the transfer of the goods to the courier.
4.3. Receipt of goods is only possible if the order has been fully paid.
4.4. Before receiving the goods at the warehouse of SIA “LV Systems,” the Buyer must present an identification document – passport or ID card, or driver’s license, as well as the order number or order confirmation. The goods are issued only to the Buyer whose data is indicated in the respective order. If the Buyer does not present the order number or order confirmation, or an identification document, the Seller has the right not to issue the goods.
4.5. The Buyer receives the goods at the office of SIA “LV Systems” within 14 (fourteen) days unless otherwise specified by regulatory acts. The receipt period is counted from the day the notification about the receipt of goods is sent to the Buyer’s email address or the day such notification is sent by SMS.
4.6. If the Buyer does not receive the goods within the period specified in point 4.5, it is considered that the Buyer has violated the rules. In this case, the Seller has the right to unilaterally withdraw from the Contract and demand the Buyer to compensate for the additional expenses incurred by the Seller related to the goods (for example: expenses related to the storage of the goods, etc.). The Seller refunds the amount paid for the goods to the Buyer, withholding the additional expenses incurred by the Seller.
4.7. The transfer of goods to the Buyer is carried out according to the delivery note, signed by the Buyer and the Seller’s representative. The order is considered fulfilled upon receipt of the goods and signing of the mentioned documents. The Seller informs the Buyer about the order fulfillment by sending a notification using the Buyer’s email address or sends an SMS.

CANCELLATION AND CHANGES IN ORDER

5.1. To cancel or make changes to an order, the Buyer must contact SIA “LV Systems” customer service via email: info@lvsystems.lv.

RIGHT OF WITHDRAWAL

6.1. The Buyer can exercise the right of withdrawal and unilaterally withdraw from the goods purchased in the online store lvsystems.lv within 14 (fourteen) days and return them to the Seller. The withdrawal period is counted (1) from the day the Buyer or a third person, who is not the carrier and indicated by the Buyer, has acquired the goods; (2) The right of withdrawal applies only to orders through the lvsystems.lv portal.
6.2. The Buyer must inform the Seller about the decision to withdraw from the Contract before the end of the withdrawal period using:
6.2.1. any unambiguous statement about the decision to withdraw from the Contract, where the Buyer provides the following information:
6.3.1. order date;
6.3.2. date when the goods were acquired;
6.3.3. Buyer’s first and last name;
6.3.4. exact name of the goods.
6.3.5. Shows proof of payment.
6.4. The Buyer returns the goods to the Seller without undue delay, but no later than 14 (fourteen) days after sending the withdrawal form or notification of the use of the right of withdrawal to the Seller. The deadline is met if the goods are returned before the end of the 14 (fourteen) day period.
6.5. The Seller refunds the amount paid by the Buyer without undue delay, but no later than 14 (fourteen) days from the day the Seller received the Buyer’s notification about the decision to withdraw from the Contract. The Seller refunds the said amount using the same means of payment used by the Buyer, except in cases where the Buyer and Seller have agreed otherwise.
6.6. The Seller has the right to withhold the refund of the amount paid by the Buyer until the Seller has received the goods or the Buyer has provided the Seller with proof that the goods have been sent back.
6.7. If the Buyer has explicitly requested a delivery method that is not the cheapest standard delivery method offered by the Seller, the Seller is not obliged to refund the additional delivery expenses to the Buyer.
6.8. The Buyer bears the direct costs related to the return of the goods.
6.9. The Buyer returns the goods in their original packaging, in the same configuration as received, along with the accompanying documents of the goods – warranty card (if issued), user manual, and other documents and parts related to the goods.

6.10. The right of withdrawal does not apply:
6.10.1. for the delivery of goods made according to the Buyer’s specifications or clearly personalized;
6.10.2. for the delivery of goods that can quickly deteriorate or have a short expiry date;
6.10.3. for the delivery of sealed goods that are not suitable for return for health protection or hygiene reasons and were unsealed after delivery;
6.10.4. for the delivery of goods which, due to their nature, are inextricably mixed with other items after delivery;
6.10.5. for the delivery of goods or services, the price of which depends on fluctuations in the financial market that the Seller cannot control and which may occur within the withdrawal period;
6.10.6. for service contracts after the service has been fully provided, if the performance has begun with the Buyer’s prior explicit consent and acknowledgment that they will lose the right of withdrawal once the Seller has fully performed the Contract;
6.10.7. in other cases specified in the applicable regulatory acts.

WARRANTY

7.1. The goods offered on lvsystems.lv, if indicated in the accompanying documents, are provided with a manufacturer’s warranty. The warranty period is at least 2 (two) years for private individuals, but the manufacturer may set a shorter or longer warranty period.
7.2. The manufacturer’s warranty is valid if a proof of purchase document is presented.
7.3. To receive the manufacturer’s warranty service, the Buyer needs to deliver the goods:
7.3.1. to the office of SIA “LV Systems” and fill out a repair request form.
7.4. The Buyer bears the costs related to the transportation of the goods.
7.5. The warranty is binding on the issuer (manufacturer) according to the terms of the warranty document.
7.6. The manufacturer’s warranty conditions do not apply to accessories, consumables, power elements, and goods with limited resources.
7.7. The manufacturer’s warranty is not valid if the goods are damaged due to the Buyer’s fault.

CLAIMS FOR NON-COMPLIANT GOODS OR SERVICES

8.1. Regardless of the manufacturer’s warranty, if the Buyer is a physical person in the sense of the Consumer Rights Act, the Buyer has the right to submit a claim to the Seller for non-compliance of the goods with the terms of the contract within 2 (two) years from the date of purchase or receipt of the service. The Buyer submits a claim to the Seller within 2 (two) months from the day the non-compliance of the goods or services with the contract terms was discovered. The procedure for submitting and reviewing a claim for non-compliant goods or services is regulated by the Cabinet of Ministers Regulations No. 631 of 01.08.2006 (hereinafter – Regulations No. 631) http://likumi.lv/doc.php?id=141276.
8.2. In cases where the goods do not fit the Buyer due to size, color, shape, or other similar reasons, but they comply with the contract terms, the Buyer cannot request to exchange the goods for another item. Similarly, the Buyer cannot request a refund if the goods are without defects and damages. If simply not liked or not needed, exchange and refund of the goods are not provided.